Return and Refund Policy
Last updated: 28/04/2025
At Paradise Solar Solutions, we are dedicated to delivering the highest quality solar products and solutions. Due to the nature of our products and industry standards, we have a strict policy regarding returns and refunds.
1. No Return / No Refund Policy
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All products sold by Paradise Solar Solutions are non-returnable and non-refundable once delivered and accepted by the customer.
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This includes solar panels, inverters, batteries, structures, and all associated solar accessories and components.
2. Manufacturer Warranty Support
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While products cannot be returned or refunded, they are covered under the respective manufacturer's warranty policies.
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In the event of a product defect, malfunction, or quality issue, customers are entitled to claim repair or replacement services directly under the manufacturer’s warranty terms.
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Paradise Solar Solutions will assist customers in coordinating with manufacturers to ensure warranty claims are processed efficiently.
3. Important Notes
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Customers are requested to inspect all products carefully at the time of delivery and installation.
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Any manufacturing defects or damages must be reported immediately at the time of receipt.
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Installation and usage issues arising from non-compliance with provided instructions, third-party interventions, or unauthorized modifications are not covered under warranty.
4. Contact Us
For any warranty support or assistance, please contact our support team:
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Working Hours: 10 AM to 7 PM
Key Compliance Note:
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This clearly states no refunds/returns, but provides warranty coverage, which Google Merchant Center requires for physical goods.
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If you want, I can also create a short version for your checkout page or product page to keep it even more transparent.