Privacy Policy
Effective Date: May 7, 2025,  
Paradise Solar Solution we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us through any digital platform including WhatsApp, CRM portals, and marketing tools.By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
 

1. Information We Collect
We collect various types of information to provide you with personalized, efficient, and secure services.
a. Personal Information

• Name, email address, mobile number, postal address

• Government ID proof (for government scheme registrations, e.g., PM-Surya Ghar Yojana)

• Login credentials (for customer, staff, dealer, and admin portals)

• Billing and payment details

b. Technical & Usage Information

• IP address, device type, browser type, access times

• Pages visited, form submissions, clicks, and behavioral data

• Location data (with your permission)

c. Communication Data

• WhatsApp messages, emails, phone call logs (only for customer service purposes)

• Chatbot interactions and CRM ticket history

d. Marketing & Lead Data

• Form submissions from ads, landing pages, SEO, or third-party platforms

• Campaign engagement (email opens, link clicks)

2. How We Use Your Information
We use the collected information for:

• Providing solar solutions and customer support

• Creating and managing user dashboards and role-based accounts

• Generating customized quotations and AMC packages

• Registering customers for government subsidies and schemes

• Improving our website, services, and marketing strategies

• Sending notifications, alerts, and updates via WhatsApp, SMS, or email

• Managing service appointments, installations, and follow-ups

• Internal analytics and system security

3. Sharing Your Information
We do not sell your personal data. We may share your information only with:

• Authorized dealers and staff for service fulfillment

• Government agencies for scheme registration (with your consent)

• CRM and cloud service providers (under strict data protection agreements)

• Payment gateways for processing transactions

• WhatsApp Business API and automation tools for support and updates

All third parties are contractually obligated to protect your data and comply with privacy regulations.
4. Data Security
We implement industry-standard security measures to protect your data:

• SSL encryption on all portals

• Role-based access control (RBAC) for staff, dealers, and admins

• Secure cloud storage and CRM integration

• Regular audits and data backup procedures

5. Your Rights
You have the right to:

• Access and update your personal information

• Request deletion of your data (subject to legal and operational requirements)

• Opt-out of marketing communications at any time

• Withdraw consent for non-essential data processing

6. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve targeted ads. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law or for regulatory purposes.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.